Thank you so much for shopping with us! When it comes to purchasing online we know how difficult it can be to determine what works for you. With that in mind we are excited to launch our new and improved, simplified, return policy and process to make returning items easy.
Online purchase made through medexlabs.com can be returned or exchanged within 7 days from the delivered date.
All return/exchange items must be new and unopened in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. You are welcome to make an exchange as long as it is in stock or alternatively get a refund.
We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please email our customer service representatives at firstname.lastname@example.org to get a return authorization and return address.
Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return. Orders can be returned within 7 days from the date your order was delivered. Customer is responsible for return label and a re-stocking fee of 15%
Step 3: You will receive refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
We offer full refund to your original payment method if the order is cancelled within 24 hours of your purchase. If order is shipped we cannot refund you until we received the product back unopened. You should submit a help ticket from Contact us once your decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% re-stocking fee for all unopened product. We will process the refund within a week after receiving your return package. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card. We will NOT accept order cancellation request if the orders have been shipped.
If you run into any issues, feel free to drop us an email at: